Shipment Support »

We ship to almost any address around the globe.

Our shipping costs follow a ‘No Profit—No Loss’ policy, meaning you will only pay for the exact amount we incur when shipping your items. Shipping costs can vary based on the destination country or region.

Additionally, we do not charge extra for the waterproof, tamper-proof packaging provided for all our shipments.

To ensure your peace of mind regarding delivery, all our consignments are insured for their full invoice value. This transit insurance, which covers your items from pickup to delivery, is free for all our customers, regardless of the invoice value or the quantity of products.

Shipping & Delivery Time

International delivery typically takes between 5 to 7 business days via FedEx from Mumbai, India, depending on the destination and any logistical restrictions.

Please note that shipping times do not account for potential delays caused by customs or other extraordinary factors related to weather, war, strife, strikes, etc., either in India or the destination country.

We cannot be held responsible for such delays under any circumstances.

Carpets Rolling & Handover for International Shipment with FedEx »

Packing & Handling for Domestic & International Shipments »

Duties/Taxes »

United States of America
All deliveries to the US are charged a Merchandise Processing Fee (MPF) of US$25.00 by the US Customs Service. In addition, couriers usually add US$5.00 for advancing any duty that may be applied. This fee may or may not be revised and we assume no responsibility regarding the actual charges at the time of delivery.

Please note that you would have to make the payment for MPF and the courier’s advance duty fee. Duty/taxes and FedEx charges, if and when applicable, are sent to the customer in the form of a bill sometime after the consignment has been delivered. Please note that FedEx will handle all customs clearance and related procedures.

European Union
Customers are required to pay VAT when their rugs enter their country of residence (FedEx will pay VAT for customers and send them a bill on or sometime after delivery). In addition, duty may apply when rugs are processed for customs clearance and varies from country to country. However, many customers are not charged duty, as the rugs are for personal use. For all other EU countries, please contact your local customs authority.

United Kingdom
Customers are required to pay VAT, currently at 17.5% for handmade rugs, when their rugs enter the United Kingdom. In addition, duty may apply when rugs are processed for customs clearance. This can range between 0 to 8% of the purchase price.

All other countries or regions
For duty/tax information for other countries and regions, please contact your local customs office.

Special Provisions
Please note that Customs duties or any such equivalent taxes, if applicable in your country would be payable by you even though these do get reduced due to the special provisions hand-made, hand-knotted carpets and rugs from India get from various countries/regions, including Canada, Europe, Americas, Australia and New Zealand – this list is not exhaustive.

All our shipments are accompanied with various such documents, like the GSP (Generalized System of Preferences) if applicable in your country, certified by the Government of India in order to subsidize these import charges.

Disclaimer »

Shipping charges apply to all orders, including custom-made carpets, rugs, and dhurries, regardless of order size. This policy also applies to strike-offs, samples, yarns, or color pom sent for approval or reference purposes.

Shipping charges also apply to orders of shawls, stoles, or scarves, irrespective of quantity.

Please be aware that we are not responsible for any import charges, such as customs duties or equivalent taxes, that may apply to your country.

It is the buyer’s responsibility to be informed about local taxes and to pay any applicable charges when importing our products.

FedEx will contact the consignee prior to delivery about the charges. Upon your approval, they will make the payment and expect to be reimbursed in good faith.

In the event of a dispute, such as non-payment of import duties/taxes or any other related issue, the consignment may be returned to us via FedEx in Mumbai, India. Our company will not issue refunds (full or partial) in such circumstances.

Re-shipping consignments will incur significant costs. These include additional charges for returning the consignment to us in India, as well as clearance fees, duties, and other costs applicable in Mumbai, India.

We are not responsible for any delivery delays caused by events or incidents beyond our control.

Ultimately, FedEx is responsible for ensuring the timely and safe delivery of your consignment.

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